Learn How Abercrombie & Fitch Co. Transforms its Samples Workflow & Achieves Operational Efficiency

Abercrombie & Fitch Co. & Launchmetrics

Abercrombie & Fitch Co. is a leading, global, omnichannel specialty retailer of apparel and accessories for men, women and kids through four renowned brands. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style.

Abercrombie & Fitch Co.'s Challenge

Renowned global fashion retailer, Abercrombie & Fitch Co. identified several opportunities for improvement in effectively handling its sample process workflows. Prior to Launchmetrics, the brand lacked standardized processes and did not have a central database for storing sample information. Operational complexity and high sample volumes made sample tracking time consuming and error prone. The team at Abercrombie & Fitch Co. needed a solution to tackle its challenges in one convenient platform.

The Solution

With the help of Launchmetrics' Samples module, Abercrombie & Fitch Co. was able to digitize and streamline its sample management. Key sample information was now centrally stored and easily accessible. Samples travelling through various internal departments were conveniently managed and tracked in the Samples app leading to a number of company-wide efficiencies. With the help of Launchmetrics' Galleries, Abercrombie & Fitch Co. took its sample management transformation a step further with the creation of a digital image gallery dedicated to vintage samples. The implementation of Launchmetrics' Galleries gave multiple teams easy access to digital sample images eliminating the need for constant physical handling and protecting valuable vintage sample pieces.

The Result

• Improved sample tracking leading to a reduction in sample misplacements and sample loss creating cost efficiencies
• Increased workflow efficiency, with teams searching for samples 2x faster & spending 3x less time on creating sample send outs
• Improved organization and cross - department transparency

Launchmetrics helps us to keep everything organized. It does absolutely everything we needed to manage our Samples processes more effectively. It creates flexibility for our teams and we love the tailored process and approach

Justin R. McNichols
Senior Coordinator

Customer service has been outstanding and the Team is always willing to help and make time for us.

John Sheppard
Senior Specialist